Finer Packaging Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact us page.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable Making a purchase could not be easier.

Just browse our website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments and you can also pay on account. However, you must have completed an account application form and have agreed terms with us before you can purchase online using your account. Shipping And Handling: Shipping is charged extra. See Delivery details. Tax Charges: Unless otherwise stated, all prices are exclusive of delivery costs and VAT.


1.1 In these conditions 'The Company' refers to Finer Packaging Ltd and the 'Customer' refers to the purchaser of the goods.
1.2 The Customer agrees that the conditions set out below shall be incorporated into any contract with the Company.
1.3 The Customer's standard terms or any other terms provided by the Customer shall not be incorporated into the Contract or any variations thereof unless expressly accepted by the Company in Writing.
1.4 The Company may correct clerical errors at any time.
1.5 Sizes and colours may vary


2.1 All prices are unless otherwise stated quoted exclusive of delivery costs and VAT. The Company reserves the right to be exercised at its discretion; to vary the prices of goods, if subsequent to the date of the quotation there is any decrease or increase in the total cost to the Company of producing or acquiring the goods which is beyond the Company's control.


The Company may at its discretion submit a sample to the Customer for approval before executing the bulk of the order, which     will only be commenced on receipt of such approval in writing. All goods in respect of which is sampled so approved shall be deemed to have been satisfactorily tested by the Customer and to comply with the specification of the goods.


4.1 The goods shall be of satisfactory quality and will conform to and specification agreed by the Company in writing, within the normal limits of industrial quality for such goods
4.2 The liability of the Company for breach of the above term, or any claim in respect of any defect in the goods, shall be limited to replacement of the defective goods or, at the Company's option, reimbursement of the price paid for these goods.
4.3 The Customer shall not be entitled to make any claim in respect of any such defective goods unless the claim is notified to the Company in writing within 7 days from delivery of the goods.


5.1 The Customer shall have no right to damages for any failure on the Company's part to deliver the goods in accordance with the time stated for delivery.
5.2 Where the order requires delivery of a number of items, the Company reserves the right to deliver all or any number of those items as soon as they are available, and the Customer shall honour all statements presented in respect of such deliveries in accordance with the payment terms.


6.1 All drawings, descriptions, specifications and particulars of the goods to be supplied are approximate only.
6.2 The descriptions and illustrations contained on our website of the Company have been provided in good faith by the Company but:
6.2.1 No such description, illustration, price list shall form part of the contract.
6.2.2 If the Customer wishes to rely on any such description, illustration, price list or other advertising entering into the contract it must notify the Company in writing before the Company prepares a quotation.
6.3 The Company reserves the right to incorporate new features and to supply products which may not be strictly in accordance with the specification agreed upon, provided that the changes in specification shall not materially prejudice the performance of the goods.


7.1 The quantity of the goods ordered shall be subject to fluctuation of plus or minus 10%.
7.2 The Customer or his representative at the Customers premises must sign a receipt in respect of delivery on receipt of the goods. Unless the Customer notifies the Company in writing within 48 hours of delivery, the Customer is taken to accept that the correct quantity has been delivered. Any discrepancies not notified would not be accepted and the Company shall be entitled to payment in full.


The minimum goods value per order must exceed £50.00 per shipment.


9.1 Payment for the goods must be made at the time of order on the website, unless the Customer is an existing account holder in which case payment must be made within 30 days of the date of the invoice.
9.2 In the event of non-payment within 30 days, the Company may charge interest on all unpaid sums at a rate of 3% over the current base rate prevailing in England.
9.3 The Company does implement its statutory right to interest.


Finer Packaging Ltd is dedicated to the satisfaction of our customers. If you are dissatisfied with our product, we will allow you to return it within 30 days for a refund or an exchange. Please call our office for a return authorization. Returned items must be in unused condition. We will deduct a 15% restocking charge from credit for the return of packaging ordered in error. We must charge for any custom orders where work has been performed prior to cancelling the order. We do not accept returns on customized or imprinted items. Should you require immediate assistance, please do not hesitate to call us on 0345 108 6661 or reach us by e-mail:

11. RISK

Risk in the goods shall pass to the Customer on delivery.


12.1 Until full payment is received by the Company: 12.1.1 Property of the goods shall remain in the Company, notwithstanding, delivery of the goods or any part of them.
12.1.2 All Artwork, Printing Dies & Tools remain the property of the Company.
12.1.3 The Customer shall be at a liberty to sell or deal with the goods in the ordinary course of business, but until full payment in respect of goods has been made: a) The Customer shall hold the goods as trustee of the goods for the Company.
12.2 Upon determination of the Customer's power of sale, the Company shall be entitled to reclaim the goods and the Customer grants the Company a licence to enter the Customer's premises for that purpose.
12.3 If the Customer fails to make payment to the Company for the product by the due date on which such payment is due, or makes a composition or arrangement with his creditors, or becomes bankrupt or being a Company makes a voluntary arrangement for a composition of debts or scheme of arrangements to be approved in accordance with the Companies Act 1985 or the Insolvency Act 1986 as the case may be or any amendment or re-enactment thereof, or has a provisional liquidator appointed or has a winding up order made or passes a resolution for voluntary winding up or under the Insolvency Act 1986 or any amendment or re-enactment thereof has an administrator appointed the:
12.3.1 The Customer shall immediately inform the Company.
12.3.2 The Company will be allowed to reclaim the goods in accordance with clause 12.2 above. 
12.3.3 Any outstanding orders will be cancelled immediately.
12.3.4 The Customer shall remain liable to pay for the goods less (i) the disposal value received by the Company for part of the goods in its possession or reclaimed by the Company under paragraph 12.2 above, (ii) any direct costs incurred by the Company in carrying out the above.


 The Company shall not be liable for failure to deliver the goods or for any delay in delivery of the goods, or for any damage or defect in the goods where such failure is caused or contributed to by any delays outside the Company's reasonable control, including but not limited to shortages of raw materials, strikes, and civil commission or acts of God, theft, water and embargo.